Effective Date: July 23, 2026

Thank you for shopping with Corteiz. We are committed to providing high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags attached.
  • Be returned in the original packaging.
  • Include proof of purchase or your order confirmation.

Items that are damaged due to misuse, washing, or normal wear and tear are not eligible for a return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items that have been worn, washed, or altered

How to Start a Return

To request a return, please contact our customer support team with your:

  • Full name
  • Order number
  • Reason for the return
  • Photos of the item (if damaged or incorrect)

Once your request is approved, we will provide return instructions.

Please do not send items back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are:

  • Damaged during shipping
  • Defective
  • Incorrectly shipped

If you need an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Return Shipping

If the return is due to our mistake (wrong item or defective product), we will cover the return shipping costs.

If the return is for any other reason, the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery if it meets our return eligibility requirements.

Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact our customer support team.