Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment is successfully confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may take slightly longer.

Shipping Time

Estimated delivery times are:

  • United Kingdom: 7–14 business days
  • United States: 7–15 business days
  • Canada: 8–16 business days
  • Australia: 8–16 business days
  • Europe: 7–15 business days
  • Other International Locations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the selected shipping method. We may also offer free shipping on eligible orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–72 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you notice an error, please contact us immediately before your order is shipped.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority. These charges are the responsibility of the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, unexpected delays can occasionally occur. If your package is significantly delayed or appears to be lost, please contact our support team, and we will assist you in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your package. Include clear photos of the damaged item and packaging so we can investigate and arrange a suitable solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help and will respond as quickly as possible.

Thank you for choosing us. We appreciate your trust and look forward to providing you with a smooth shopping experience.